Navigate to the " Send/Receive" tab and then open the " Send/Receive Groups" menu. To check if the setting is enabled or not: And if you are sure that you've turn on this option, you can turn off and turn on it again to see whether you can receive the emails now. If you are not getting new emails, there is a probability that Outlook no longer refreshes or the auto-refresh feature has been disabled. Outlook automatically refreshes the folder on its own in the background. Then launch Outlook again to begin using the new profile. Click on the dropdown menu " Always use this profile" and then click on " Apply" and then " Ok" to select the profile you newly created. Add your email account to the new profile you created by following the instructions on the screen. Enter the name you want for the new profile and then click " Ok". In addition, if you recently added any plugin to Outlook, you can get rid of it and check if you can now receive any new emails on Outlook. To check if this would fix the problem, you should disable the firewall settings on your system or uninstall any suspicious apps. Problems with receiving or sending email could result from antivirus, Windows Firewall, or other security program interrupting the use of Outlook. Check the Firewall and Antivirus Software As well, there are different methods to fix this problem. Turn Off and On Automatic Refresh OptionĪs already seen above, several reasons could lead to the issue of Outlook not receiving email. Check the Firewall and Antivirus Softwareħ.
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